FAQ's
Shipping
Orders over $75 ship free! All other orders ship for a flat rate of $5.99
Most customers can expect to receive their order within 3 to 5 days once the order is shipped. Delivery and tracking details will be provided in your shipping confirmation email.
No worries! If you happen to be out when the delivery arrives, the driver will simply leave your package at your doorstep, inside your mailbox, or with your building's doorman.
No – at this time we are unable to ship to P.O Boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US
If your order happens to be lost or damaged while in transit, please don't hesitate to contact us. We want to ensure you receive your items in good condition, and we'll gladly send out a replacement order if damaged or lost in transit. We're here to help and ensure you have a positive shopping experience with us.
Please note that all items are shipped according to our shipment contract, which means that the risk of loss and title for such items passes to you upon our delivery of your order to the carrier.
If the carrier's tracking records indicate that your package has been delivered, we regret to inform you that we cannot take responsibility for any lost or stolen packages. You must file a claim or complaint directly with the carrier in this situation. Please refer to the tracking number in your shipment confirmation email.
FedEx - 1-800-463-3339
Auto-Ship
Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials and treats ever again.
You can access your auto-ship at anytime by clicking on the following link.Manage AutoShip
Go to Manage AutoShip, log into your account and select the item(s) in your Autoship under Active Subscriptions, and click the "Cancel Subscription" link at the bottom of the page. This will cancel all future shipments of your Autoship for this item.
Please note that an auto-ship order already processed for shipment cannot be canceled.
Returns
We want you to be more than satisfied with your experience with us. Your complete satisfaction is our top priority. If you are not 100% satisfied with your purchase for any reason, we will gladly accept your return.
A return request must occur within 30 days of the order date
Click here to view our full return policy.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.