Ordering & Shipping Information

Ordering: 

We process your orders 24 hours a day, 7 days a week. After an order has been placed, most orders process quickly and forward to the warehouse for fulfillment within minutes. 

Due to the order volume, we can only change addresses or cancel orders within 60 minutes of the order placement.

Unfortunately, we are unable to cancel or modify any orders after this time period has passed. If you are still within the 60-minute timeframe and need assistance, please use the contact us link, and we will do our best to help you out.

Shipping: 

We want to make shopping easy and affordable at GotPetSupplies.com. Orders placed before 10 AM Monday-Friday EST will ship that same day excluding major holidays. Orders placed after 10 AM EST or on Saturday & Sunday will ship the next business day.

The business day after shipment is counted as the first day in transit. We only ship to the United States. Our carriers pick up packages Monday-Friday. Sorry, we do not currently ship internationally.   

Free Shipping:

Unlike many other websites with special rules and lots of fine print,  GotPetSupplies.com offers free shipping on any orders with a sub-total over $75. No coupon codes are required. Add items to your cart and choose free shipping at checkout. We will ship it free anywhere in the contiguous United States. Easy, simple, and convenient. We ship via FedEx to provide you with the fastest and most reliable service available. 

Flat Rate Shipping as low as $6.99 for orders less than $75.

Low Price Guarantee:

Shop with confidence at GotPetSupplies.com with our low price guarantee. Every order is backed by the Norton Lowest Price Guarantee. If we publish a lower price within 30 days of your original order the guarantee will pay you the difference up to $100.

No Sales Tax:

Pay no sales tax if your order is shipping within the United States, excluding South Carolina. 

Do you Ship Outside the United States?

At this time, we only ship within the contiguous US.